My account has been blocked, what do I do?

My account has been blocked, what do I do?

After 5 unsuccessful login attempts you account will automatically be blocked. 


To unblock you have 2 options:

  1. Contact your weeloy account manager 

  2. Reset your password: 

    1. Click Login > Click Forgot Password > Enter your email > Click RETRIEVE

    2. Check your mailbox for a  Weeloy Reset Password Email > Click Reset & Set Password

    3. When setting a password, you will need to fulfil all 3 criteria below:

      1. 1 capital letter

      2. 1 number

      3. 1 special character - e.g. !@#?



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