Modify a booking

Modify a booking

Quick modification ( Fixed: Guest will NOT be notified)

  1. Highlight the booking in the list

  2. Click the Green button 

  3. Make relevant changes then click ‘OK’ to save.


Full Modification - 2 ways (Options for guest notification)

  1. Click on ‘Full Booking’ and select the blue modify button 

  2. Make relevant changes then click ‘OK’ to save.

Or

  1. Double click on the timing of the booking to launch modification form

  2. Make relevant changes then click ‘OK’ to save.


Cancellation:


Click on 'Full Booking' and select the Orange button to cancel the selected booking. (updated)



Full booking allows: 

  1. Modify: amend booking

  2. Cancel: cancel booking

  3. Show logs: action log of specified booking

  4. Reminder sms: manually send reminder via sms only

  5. Resend email: manually re-send the last email to guest

    • To determine which was the last email sent. See the Booking Status and show logs.

    • Empty Status: Confirmation Email (Reminder email if booked time is within 3 days)

    • Pending_payment: Payment link email



    • Related Articles

    • Modify a booking - Show no-show/ cancel/ expired

      Viewing no-show/cancel/expired bookings Cick on ‘RUN’ → Show no-show/cancel/expired Review the list of bookings  Reinstate no-show/cancel/expired bookings: Click on ‘Clear Status’ → Booking will become confirmed and removed from the list. Click on ...

    • Retrieve Booking

      1. Search the reservation with guest information (name, contact number, or booking confirmation) on the search field. 2. Search reservation by date. Click the calendar icon and select a date. The system will display all bookings based on the selected ...

    • Booking Display - Waitlist

      To create a booking in waitlist click on ' callcenter' button to launch the form. Fill in all relevant information, check the ‘Waiting List’ box and click ‘Book Now’ then ‘Confirm’  Click ‘More’ to add the next reservation or ‘Close’ to exit the ...

    • Bookings at a Glance: Booking Display and Layout View

      Bookings at a Glance Booking Display and Layout View There is always 1 booking selected in the Booking Display, which is highlighted in Pink. If this highlighted Booking was attributed to a table, the booking tag on the table would be Red, and the ...

    • Customize columns and Print information shown in Booking Display

      To view, hide, or change the order of the information columns (time/ date/ pax/table…) in the book view Click on Run → Booking Display. Click on each title and ‘reset’ to hide or choose a new order. Higher number means the column will appear on the ...